FAQs
This FAQ page is a little different than most in that these are the questions that Windsor Hardwood typically asks people who call for information on flooring and other products.
Q: Is your house light and bright with high ceilings, white walls, and big windows? Or is it shaded, with small windows and small rooms?
A: This tells us whether we want to consider lighter or darker wood species. Lighter woods will make the space feel larger while darker woods will tend to make the space feel smaller.
Q: What sort of heating system is used in your home?
A: Radiant or non-humidifies hot air requires dimensionally stable wood. Engineered flooring is the best choice in these situations. Solid hardwood requires great humidification in the winter and air conditioning in the summer.
Q: Do you have kids or own any large pets?
A: Hardness can be an issue even in “hardwoods.” Birch, Walnut, and Cherry may be fine in some homes or rooms, while others may require more durable woods such as Maple, Hickory, or tropical hardwoods like Brazilian Cherry or Santos Mahogany.
Q: How crazy will it make you to see spaces between the boards next winter?
A: To eliminate the issues with gapping engineered flooring is recommended as it will not move like solid wood flooring. An 8”engineered plank will should virtually no gapping while and 8” solid plank may gap up to 1/16” during the winter months.
Q: Are there other wood floors in your house?
A: Red Oak contrast nicely with Brazilian Cherry, while Walnut and White Oak complement each other. Red Oak and White Oak make it look like you tried to match species and failed. We want to match or find a compatible contrast.
Q: Do you want to check out overstock and overruns?
A: There is always something available that is sold at less than list. We typically have 10,000 sf of various overrun or “rejected” flooring available. Check our inventory page or call for more info as the stock changes daily.
Q: How long will my project take? When are payments expected? Do you deliver?
A: We generally work 3-4 weeks out. Call to confirm this. We take a 50% deposit with your order, and the rest is due on delivery. We can make arrangements to have your flooring delivered anywhere in the country and abroad.
